High scores for Honda in JD Power Survey
Honda (UK) has secured second place overall in the JD Power Survey once again, scoring highly across all four categories - vehicle quality and reliability, vehicle appeal, service satisfaction and ownership costs.
The latest results mean Honda has appeared within the top three manufacturers for five years running.
The popular Honda Jazz finished first in its class yet again, making it an amazing seven years in a row and an unbroken record since the supermini was first included in the 2004 results.
The biggest improvement for Honda (UK) came in the area of service satisfaction, which increased from a score of 824 to 840 points, moving from fifth to second in that section.
This helped the manufacturer improve on last year’s overall rating of 81.7% to 82.5%, in second place behind luxury brand, Lexus. Matt Gibson, Head of Customer and After Sales at Honda (UK), said: “We’re particularly pleased to see the increase in our service scores, as that’s been an area of focus for us over the past year. Our dealers are putting in a lot of hard work to ensure satisfaction, so it’s good to see our customers reporting improvements. It’s also an amazing result for the Jazz, which continues to exceed expectation and seems destined to hold on to that top spot in its class forever!”
Read more at the offical press release.
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