"...service was out of this world..." - Lexus Coventry

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Mr A Goddard

Sent: 24 December 2015 To: Lexus Coventry Subject: Yesterday’s Brilliant Service

Hi and good morning.

I would just like to send this email to thank you for you help yesterday. After stripping my front brakes down to change the disc, I found out my calliper slide pin was rusted and needed a replacement one asap. After frantic calls to local garages I was to be told it’s a dealer-only part, so a call to yourself at around 13.30pm and I was told I would be able to pick up today, 24th. I explained I needed my car yesterday and your parts manager arranged to get it that day and I collected the part around 5pm. I was really impressed with the service you provided for me and cannot thank you enough, it more or less saved my Christmas as I have lots of running about to do and its not like I’m local.

The same day service was out of this world so thank you to your parts manager Brian Billett and merry Christmas.

A Goddard

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