C Dorland. 17th September 2012
Dear Mr Smart
I can only aknowledge the excellent service I have received since I ordered our new VW Polo way back during February this year.
The advice, the care and attention by the members of your sales staff dealing with my purchase have been second to none, in particular when it was discovered that there were two manufacturing faults. On Friday last it was discovered that one of the alloy wheels was faulty and again, the care and attention by one of your technicians and the service department was immediate and extremely satisfactory
I would also like to mention your most courteous and helpful receptionist which makes it a pleasure to visit your dealership.
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