R and A Emslie, 18th September 2012
We got home ok thank you, and are getting to grips with the slightly different controls in the new car.
We were thoroughly impressed with the welcome and courtesy shown, not only by you but by other members of staff, and the professionalism shown by yourself on the changeover of both vehicles. As you will appreciate, this was rather worrying as it was a large amount of money involved. Everything ran smoothly and made the transfer simple and straightforward. We would like to point out that we are completely satisfied with your service and would recommend both Volkswagen vehicles in general, and in particular Listers at Nuneaton.
Thank you also for the flowers, it was a very nice gesture, and much appreciated.
R and A Emslie
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