C Chatfield. 19 December 2012
Dear Mr. Kilner,
I am writing to thank you for the excellent attention given to me by your sales executive, Leigh Slater, during my recent visits to your establishment.
I am sure you are aware of the somewhat unusal nature of my transactions with Listers in Leamington. The original purhcase of a Hyundai ix35 did not match my lifestyle but this has now been corrected by my purchase of a VW Jetta Sport. An excellent vehicle.
I must express my entire satisfaction in the way Leigh handled every aspect of my problem and in the way he brought it to a satisfactory conclusion. I am extremely grateful to him for his professionalism and patience.
I shall certainly return to Listers Leamington for all my servicing needs and, who knows, perhaps another purchase in the future.
Please convey my seasonal best wishes to your staff.
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