"...outstanding level of customer service and professionalism" - Listers Volkswagen Stratford

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Review by P Atkinson. 23 January 2013

Dear Sir,

I would like to put on record the outstanding level of customer service and professionalism I have experienced from your team and Dan Tracey in particular. The simple, honest, no nonsense approach to sales is like a breath of fresh air in an industry rife with classic “used car salesmen” and Dan has excelled in his ability to keep me happy as a customer by delivering on-time, every time. By that I mean; returned phone calls when promised, accurate information and updates, the courage to say “no” when the request is not reasonable and above all, make me feel like a valued customer.

I am sure Dan is not alone in this respect and there will be other people involved in providing this service who I have not met and never will, however, as the face of the company who gets the hard times when things don’t go right, he should also be recognised when they do.

Dan is a credit to your organisation and I would have no hesitation in recommending him to friends and family. Please bear these comments in mind for his next appraisal as good customer service should always be recognised.

Finally, it has been a pleasure dealing with your team and I will be sure to come back to you next time.

Best regards,

P Atkinson

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