"...professional, caring attitude." - Volkswagen Nuneaton

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G and B England. 14 March 2013

Dear Mark,

Following our telephone call yesterday, I am putting my/our compliments down on paper.

Thank you for all your help, especially as we were only researching the Eos, and just meant to increase our warranty on the Polo. It was great that you took the time and care without being a “pushy” car salesman. We both hate that breed. Once Gary had been for the test drive (me the passenger drive) there was really no question about it - we loved it - even with the roof up, due to adverse weather conditions. I phoned my employers for a quick chat about options available to me regarding my return to work and we sorted the finance with you - it wasn’t too painful. Mounds of paperwork later it was done, and we couldn’t wait for Wednesday.

It was really good to be helped by someone who knew what they were talking about, got a bit of help if needed (Simon) but above all showed a genuine professional, caring attitude. We didn’t feel like a number, we felt we mattered. We will be coming over for future servicing, accessories etc. instead of Coventry. No complaints about them, we just felt more comfortable at Nuneaton. Thank you.

A perfect day on 13-3-2013, roof down all day despite the chilly conditions, it was everything, and more then we imagined. FANTASTIC. Now we start all the reading so we can use it fully/properly.

Once again many thanks for all your help, had to send this to you directly as was the only email address I could find (please forward to your manager). Hope all goes well with your new addition to the family.

Kindest regards,

G and B England

PS Really excited about it now, even like the white paint, you were right it really sparkles in the sun. Can’t wait until I can drive again.

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