L Male, 7 July 2013
Dear Mr Hook
I have now been in receipt of my new Passat Estate car, purchased from your dealership, for two weeks. Despite the issues faced whilst waiting for delivery I felt compelled to pass on my comments regarding your sales staff, particularly, Alan Reynolds. I have been in the privileged position of purchasing new cars via my organisation for the last 25 years. I can honestly say this recent acquisition has been the best experience to-date. Alan was attentive, professional and very customer orientated. He never over promised and therefore always exceeded my expectations. All of the other staff members with whom we came into contact were also very courteous and friendly.
On the back of this experience my husband and I are now considering the purchase of an ‘Up’, we will certainly be returning to Alan should we decide to go ahead.
Please pass on my gratitude to Alan, Gavin and Rob and tell them to keep up the good work, it pays dividends!
Thank-you once again.
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