S Grant, 11 July 2013
Mr Terry Lister
Managing Director - Listers Group Limited
RE: Feedback on recent purchase of VW up! from Listers Coventry branch
Dear Mr Lister
The purpose of this letter is to commend your Sales Manager, Paul Martin, and his colleagues at your Coventry branch for the excellent service provided from my initial enquiry and subsequent purchase of a new VW up!
Sadly we are in an era where exceptional one-to-one customer service has virtually disappeared, in my opinion Paul and his team’s work is an example for others to emulate.
I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provided that I felt it was only right that I go on record with my praise.
What particularly impressed me was Paul’s friendly and approachable manner and his ability to quickly read the situation and understand the needs of the customer and offer solutions.
He came across as sincere and keen to ensure that I and other customers were fully satisfied.
Please pass on my thanks to Paul and his team for the good service and I wish Listers continued success.
S & D Grant
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