Mr F

You might be aware that my E-class has recently spent a lot of time at your garage because of the consequences of a Sat-Nav update which made things much worse.

I am writing to say that I am most impressed with the time and effort spent by the garage to try and resolve the matter. Everyone involved has been terrific and I have been kept informed at every stage. It is difficult to imagine a better service.

From the service department I should mention Andy and I think Chris has also been involved. Lee has been an absolute star; his expertise is beyond question and he could not have been more helpful.

Thanks also to Giles for his support.

The car has just been returned to me, hopefully cured. Time will tell and I will report back when I have had time to assess it.

Yours Sincerely,

Mr F