Mrs Phelan 9th August 2013
I recently bought a CT200h from yourselves but soon after went on holiday so never got the opportunity to complete the satisfaction survey over the phone. I wanted to let you know what a fantastic service we received from your staff, in particular Richard Thompson. He worked extremely hard to get the best deal for us and was courteous and professional throughout. Over the years we have dealt with numerous garages but have always had excellent service from Listers. We have used Listers Audi Coventry (we have purchased 2 cars from them and my in laws have also bought from there on our recommendation) and this is our second time buying from yourselves. I am thrilled with my new car and easily achieve 60mpg round town which is saving me a small fortune! My parents have been so impressed by it that they are now considering a Lexus too and I have pointed them in your direction.
People are often too quick to complain but don’t take the time to praise so I wanted you to know what an excellent team you have.
Please pass on my thanks again to Richard and the team and feel free to forward on my comments to your head office.
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