My wife and I would like to draw attention to the magnificent service we received at your showroom
My wife and I would like to draw attention to the magnificent service we received at your show room on Monday 12th. By sheer chance we drove past your showroom and thought we would get some details on a new Freelander 2. Receptionists were very professional and I was introduced to Jamie Thomkins. On my own admission I was scruffy, but he treated me the same as any other customer I would like to think. He offered to get the information that I required and then pointed out we could possibly get a better deal on a second hand Freelander 2, it turned out to be the vehicle we actually bought. He was very attentive and involved both of us in his chance to secure a sale. We didn’t feel pressured at any point. He gave us a full briefing on possibilities available to us and arranged and checked finance, insurance and tax, even coming in on his day off.
We ended up with a vehicle that has “fixed” a smile on our faces.
On reflection my wife has already spoken about the next time we upgrade our vehicle, we will be coming back to you because of the pleasure and ease in buying this one. Well done.
Just to put the “icing on the cake” I phoned in on the 20th as I found a crack on the passenger’s side of the windscreen when washing it. Neil Preece said if I got it fixed, you would pay my insurance excess. It was nice to be taken on face value, thank you.
To finish it off please thank all of your staff from reception, the sales team and the people mentioned above. Everyone made us feel special and welcomed.
Anybody that asks me will receive a glowing reference about Listers and your team.
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