Dear Mr Kirk

I would like to express my appreciation of the excellent service I have received from yourselves over the past few months since I have moved to Lincoln. I would like to mention Daniel from your Service department, in particular, who has been exceptional in his knowledge and explanation of the works carried out on the car and has one of the most pleasant and professional demeanours that I have encountered in the recent past. I would also like to make a mention of your excellent reception staff.

Many thanks.

Dr H