'He formed a rapport of trust with both of us'

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Mrs Bassnett - 10th January 2014

I am writing on behalf also of my daughter Rosanna, to express our thanks to your salesman, Kieran McNulty, who oversaw our recent purchase of 2 new cars. Kieran’s behaviour was exemplary, he formed a rapport of trust with both of us and through that relationship, we were able to come quickly to our decision without going to look at any other salesrooms.

Sometimes one encounters people who try too hard to make a sale, or others who appear not to care about the client at all. Kieran was simply great- he was courteous, helpful, well-informed and followed up every detail. We drove away in our new cars, impressed by the vehicles themselves and impressed also by the man who sold them to us.

I hope you will convey our thanks and praise to Kieran for his excellent service.

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