Dear Mr Kirk.
Please convey to Mr Jamie Giles and Mr Matthew Sly my sincere thanks for the polite manner in which we were greeted yesterday when I brought my car to your workshop for its service and repair. The courtesy and consideration shown by the three of you is, as always impeccable. All of you are a credit to Mercedes-Benz of Lincoln, such service would be hard to find elsewhere.
Mr J Rawlins & Mrs M Hill.