Mr Raven - 27th May 2014
I recently telephoned Carl, who, at my request, managed to obtain a new car battery for me at very short notice. I attended your premise that afternoon to be met by Carl in the usual friendly helpful manner and left my car with him.
I later returned to see my RAV standing in a prominent place looking as though it had just been wheeled out of the showroom, washed thoroughly cleaned and valeted tyres painted, etc. As usual.
The battery had been fitted and the electronics- and there seem to be a lot of them- all checked and adjusted where necessary. As usual.
Carl met me and explained the work that had been performed together with the safety check and made sure that I was satisfied. As usual.
I’ve now been with you 8 years and all I can say is fantastic people and fantastic service. In fact - as usual.
Please thank Carl, the engineer who did the work, and, if I may, a special thank you to whomever it is who valets my car so well.
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