Ms Naomi Bishop 12th June 2014
You recently repaired my Honda Civic after it was swiped in the side by a taxi.
You really worked hard to make sure it wasn’t a logistical nightmare for me, lending me a dinky little VW Up and making sure that I was informed of the progress of the repairs. Finally you delivered it back to me as I was working in Coventry that day - which saved me a trip back on Saturday and it was pristine - fantastic service.
All the people I met, from the lady who handed over the replacement car, the service guys, to the men who brought my car back, were really lovely.
Thank you for taking so much care. I have so far bought two cars from (what was) Avonvale and wouldn’t hesitate to recommend your services. The fact that you are also able to pick up my car and return it when it is serviced is invaluable, as is the great, clean condition it is always brought back in - a really tip top way to treat your customers and make them feel valued.
Please never underestimate the power of such people and such service. I hope to buy from you again.
Had a similar experience?
If you would like to share a similar Listers experience, we would love to hear from you.
Listers Group take customer satisfaction very seriously, so whether your comments are good or bad, your feedback is extremely important to our continual development. In short, we NEED your honest feedback, so please if you have a minute to spare we’d be very grateful for any encouragement, suggestions or observations you may have that might help us along.
Please leave your feedback here.