Mr Kelly - 13th October 2014
I was unfortunate enough to have a rear tyre blow out on the Motorway last Wednesday (8th October 2014). I was recovered through Lexus to your Coventry facility.
Tom, the service manager, was truly very helpful, so much so that I decided to have both rear tyres replaced. I was able to continue working as Tom found a desk I could sit at and provided all info required to get on line.
Then the receptionist brought a cup of tea, biscuits and a toasted tea cake. A second cup of tea followed half an hour later.
Over the last 5 years I have driven a BMW 520i, a Mercedes C220 CGI and my Lexus 300h.The Lexus knocks spots off the other cars and the service I received in Coventry puts the others further in the shade. Only ever matched by my Local Lexus dealership in Liverpool.
Please pass on my thanks to Tom and the rest of your staff, it was almost a pleasure to have a blowout.
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