Hi Julie/ Paul,
I bought a used Audi A3 (S-line) from your Birmingham branch on Saturday.
I was just wanted to drop you a note to give you some feedback on Listowel Fereday, who was the salesman I was dealing with.
I was incredibly impressed by Listowel.
From making an online enquiry through your website, within an hour Listowel had sent me a personalised video of the car. I was very impressed by this.
Listowel demonstrated very good customer skills, without being forceful with additional products - the typical customer turn off.
He was very informative, knowledgeable and genuine, and went above and beyond to make the customer feel comfortable.
The service provided was great. It was a nice touch to put the car under a sheet in a ‘roped off’ area.
I was impressed from start to finish by your Audi staff, notably Listowel.
Thanks for the great service.