"real kindness and warmth" - Listers Volkswagen Worcester

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Ms A, 22nd February, 2015

I brought my VW Golf in for service and MOT last week and found the service I received as good as ever. However, I would like to say a particular thank you to Stacey, who waited late for me to return the loan car and pick up my own. I was stuck in traffic for over an hour but Stacey’s reassurances that she would wait and her friendly greeting when I did finally arrive at 7.30 in the rain made the traffic jam less frustrating and more bearable. Excellent customer service and more than that: real kindness and warmth. Thanks Stacey!

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