"what excellent customer service!" - Listers Volkswagen Worcester

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Miss JF, 12th February, 2015

I am writing to tell you how impressed I have been with the service I have received the last twice I have had dealings with Listers at Worcester.

I recently had a new tyre fitted by Ed Gibbs. He sourced me a tyre at a competitive price, was helpful polite and even vaccuumed by car despite the fact it was only a tyre fitting! I was suprised and most pleased with that.

More recently I came to Listers with battery problems. Amy Keay dealt with me. She was excellent. Helpful, knowledgeable and offered to deep charge my battery to give me some peace of mind, offering me a courtesy car whilst mine was with you overnight. She made no charge for this even though I was prepared to pay. I was really impressed with her.

Your receptionist made me coffee in the comfortable waiting area and the staff were friendly and welcoming.

Once again my car was returned to me having been cleaned.

What excellent customer service!

Please accept my thanks and pass on to Amy that she is an excellent ambassador for Listers Worcester!

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