Thank you for popping out and to say that my car is all sorted. Gavin at the body shop has booked the car in for next week and looked after me very well following the phone call from his colleague to you.
While writing, can I say how impressed I was with the young man who I spoke to first and who came to fetch you. Polite, helpful, even offered me a coffee while I waited.
Car is great; good decision to go with BMW.