Mrs Willis -30th August 2015
Thank you for your email asking about our experience at Listers Lexus, and I am pleased to have the opportunity to give you feedback on the outstanding customer service we experienced from your team at Lexus Cheltenham.
We called into Lexus Cheltenham to look at 4 x 4’s. Despite the showroom being very busy, we were given a friendly warm welcome from your receptionists and prompt, friendly and very helpful attention from your excellent representative, Will Clarke. He listened carefully to my requirements, showed me suitable cars and arranged an immediate test drive of an RX450h demonstrator that interested me - which I purchased upon my return from the test drive.
Your representative Adrian was outstanding in handling all aspects of the sale and paperwork, always in a friendly, knowledgeable and helpful manner.
The handover of the car to me this week was the best that I have ever experienced from any dealership. Your whole team provided a seamless, professional, helpful and efficient service. Everything that had been discussed had been done to the car, which was beautifully presented. All paperwork was prepared and explained and dealt with extremely efficiently by Adrian and Will and your service Manager Matt was particularly helpful in explaining the warranty etc. and your service plan (which we signed up for) .
Throughout the whole process, all your team made us feel that our business was important to them, and demonstrated a real interest in ensuring we had the best possible experience. Their customer service fully matched the quality of the Lexus brand.
I should be grateful if you would kindly pass on my feedback and my thanks to them.
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