Just wanted to drop a line to compliment three members of your staff team on their excellent service after purchasing my Audi from your dealership and also using your aftersales department for a couple of issues with the vehicle.
Firstly, Mark in used car sales, for his friendly but efficient approach to find me the best deal and car that suited my requirements and not rushing the process and making me as the customer feel like I was his main priority, even though he probably had other customers to deal with.
Secondly, Listowel for his excellent service on the financial side, once again ensuring I got the finance which was right for me and met my budget and keeping in touch with me throughout the purchase from start to finish. The working relationship between Listowel and Mark showed the professionalism that you have within your dealership.
Finally, Emma Askew in Service. Emma went out of her way to ensure that I was looked after and kept me updated continuously on the situation with my vehicle. Her relaxed warm and friendly approach is welcoming and her confidence to get things sorted or to find a resolution to a problem was very much appreciated. The quality of service I received from Emma was much more that I would have expected and I have personally recommended both Emma and your service department to five other friends who all have Audi’s
Thank you to all the above staff and my compliments go out also to yourself for running such a successful and brilliant dealership. Keep up the good work.