Visit has been 100% again, it really was absolutely great. What a turn around and a difference everything is, this is all thanks to Nigel. It is now a pleasure to walk in everyone is happy and smiling and even though they look busy they still have so much time for you. Receptions welcoming smile and cheerful good morning are great. No one looks unhappy anymore and everyone looks like they want to be there. Customer service is now uppermost and it continues to get better. People in Service were so helpful, even when they turned up early the man went out of his way to organise a lift earlier although it was their fault they were early. Both drivers were lovely and nice chatty men. Even when you pull up people outside say good morning/afternoon.