Your Consumer Rights Explained

Products

Under the Consumer Rights Act 2015, any goods you purchase must be of a satisfactory quality, be as described, fit for purpose and be of satisfactory quality.

During the expected lifespan of the product you purchase, you have the following rights:

  • If the product you purchase is faulty, you can get a refund within the first thirty days.
  • If the product you purchase develops a fault within the first 6 months which cannot be repaired or replaced, you’re entitled to a full refund in most cases, though we are entitled to make a deduction for the use of the vehicle
  • If the product you purchased, which is not a vehicle, can be expected to last up to six years and it develops a fault, you may be entitled to a repair or replacement or, if that doesn’t work, some money back

It’s important to note that if you purchase a product at one of our dealerships, you don’t have a legal right to a refund or replacement just because you change your mind, however, if you have any questions about returning a product, you can speak to a manager at one of our dealerships.

Where you conclude a distance or off-premises contract with us, your rights to cancel the contract under the Consumer Contracts Regulations 2013 remain unaffected.

Services

Under the Consumer Rights Act 2015:

  • You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If you haven’t agreed a price up front, what we ask you to pay must be reasonable.
  • If you haven’t agreed a timescale up front, we must carry out the service within a reasonable time.

Disputes

If a dispute arises between us and any customer, we are willing to use an Alternative Dispute Resolution provider. For more details about the providers we use, please visit our Alternative Dispute Resolution page.

For more detailed information from Citizens Advice with regards to your consumer rights, you can visit citizensadvice.org.uk or call 03454 04 05 06.