Listers have topped the category in the Experteye awards for providing the best service to fleet drivers in the maintenance of vehicles.
The data was drawn from Touchpoint, Experteye’s driver satisfaction survey which requests driver feedback after key events such as vehicle delivery, servicing, tyre replacement, windscreen and glass repair & replacement, vehicle breakdown, use of pool vehicles and when a driver suffers an accident.
The driver data is not only important to motor manufacturers and dealerships, it also acts as an important tool for contract hire and fleet management providers to measure and manage their service levels, and that of their supplier network.
Listers won the accolade based on feedback drawn from 40,000 drivers of leased vehicles during 2014, and the award was presented to Paul Lacy, Divisional Aftersales Manager at a ceremony in Mayfair; an event which covered 9 different Experteye fleet and automotive award categories in total.
“I’m delighted to present this award to Listers, who have consistently demonstrated extremely high levels of aftersales support to fleet drivers,” said Rick Yarrow, managing director of Experteye. “All results are based on independent feedback we receive from company car drivers, making Listers deserved winners of the best fleet dealer group for aftersales for 2015.”
Paul said on collecting the award “I am delighted to accept this award on behalf of the Listers Group staff, who all work incredibly hard to ensure we consistently deliver the best possible service experience to every one of our fleet customers”.