Since I purchased my vehicle from your Strafford Road branch I have been extremely impressed with the vehicle. It has served me very well travelling just about every motorway in the country. However , recently a fault occurred, I guess not surprising as I have now done over 73000 miles.
I brought the car to your Stratford Road branch and was fortunate to be met by your Service Advisor, Ian Bull.
The problem was not an easy one to find ( as I guess most electrical ones can be difficult). However, Ian was kind enough to contact me on a daily basis as to how the work was progressing and in my opinion went above the service levels I would expect from yours, or any other organisation. He really did keep on top of the job. I also found him to be polite , friendly but thoroughly professional in the manner he dealt with my problem.
In all honesty I cannot speak highly enough about how Ian has handled my cars problem. I would therefore be grateful if you could pass on my thanks to Ian for an extremely well done job.
My car will need to be changed in the near future (having borrowed an A5 I am very tempted to change now). Ian’s approach to my cars problem have persuaded me that ,that business should be placed with your company.
Well done, and thank you Ian.
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