Just a quick e-mail to thank you for all of your help in repairing my Smart car following the partial failure of the engine when returning from London.
However, breakdowns are very disruptive to the normal pattern of daily life and you certainly minimized the disruption. It was very kind of you to give me a lift home on the Wednesday, very impressive the speed with which you investigated the problem, obtained a replacement component and then fitted it by Saturday morning. Finally, when I collected the car I was astonished to see that you had washed and valeted it: this was most unexpected but much appreciated!
So, again, thank you and your colleagues at Listers for a perfect service following an upsetting breakdown.
With kind regards