Ms Anne Adams 3rd January 2013
I would like you to know how helpful one of your employees has been to me. his name is Chris Kitson and he works at the Solihull branch on the Stratford Road.
He collected and returned our car for servicing and then after a long day at work, he took time to make sure I understood how to alter the clock in the car. He gave me simple, clear instructions that I wrote down for future reference.
The car need further work, when Chris came again I had sustained a leg injury. I asked Chris to put the car in and out of the garage and as he was early for work he even carried a box of heavy paper out to the pavement for me.
He was always polite and friendly and I think he deserves credit for this.
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