_I recently purchased an ex demo Audi Q5 from your dealership. I just wanted to go on record as saying what a simple, enjoyable and accommodating process the whole transaction was from beginning to end. Your staff (are) were exemplary, professional, on the ball and efficient. In today’s competitive world we are frequently subjected as consumers to poor service, sadly it’s something which is the norm rather than the exception. In this instance it was the reverse!………………It is so easy to complain or moan but it is also easy to applaud and congratulate individuals that stand out which so few people do unfortunately. I have no idea how you incentivise or recognise your staff but am writing in the hope that both Pippa Guy and Alyn Aitkin receive some notification that is well deserved. They represent all that is good that is all too slowly emerging in the motor trade as we enter the 21st Century’s increasingly competitive market place, they represent your dealership to an extremely high level._
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