Dr Wiseman, 14 March 2013
With reference to my recent visit to Listers Banbury on 07/03/13 to investigate a red brake warning light I can only say that the service was exceptional.
The impression given by the staff, and the invoice, was that a solution was reached in as economical a manner as possible. I was tempted to have the problem seen to nearer home by a VW dealer but was put off by the time scale before it could be looked at, the possibility of a quick inspection (mechanical and/or safety) being immediately ruled out and a feeling that the cost would escalate if a set of tests drew a blank.
As I waited for the car it didn’t go unnoticed that several customers arrived out of the blue with various mechanical problems; in each case serious attempts were made to try and resolve the problem, in case it was a simple one, there and then.
Similarly, customers were being ferried around.
Attention to ‘small’ matters such as these can only enhance customer loyalty and clearly comes down from the top.
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