Review by Steve. 29 May 2013
I thought I should drop you a note to let you know about a recent experience I had at Listers VW in Stratford.
My girlfriend owns a somewhat battle scarred Polo. It’s a 56 plate and I showed up on a Saturday morning in the car wearing scruffy clothes, with the car filthy and wanting no more than some help removing a coded wheel bolt for which she had lost the tool. It was my intention to replace them with regular bolts. Together, the car and I didn’t look like a hot sales prospect.
Your service people understandably didn’t want to lend the tool out but instead insisted on taking the car into the workshop to replace all of the bolts. This was done immediately, while I was presented with a cup of coffee and somewhere to sit quietly. I spent a couple of minutes looking around the showroom where I was treated in a courteous, low pressure manner dispite looking as if there was little chance I’d ever buy a new car.
The car was quickly finished, brought around to the front and I was charged for the bolts only - no longer. This is not the only time I’ve been well treated at Listers VW, despite the fact that I’ve yet to spend any money with you. Your staff are knowledgeable, courteous and not pushy.
There is a good chance I’ll be buying a car from you in the future, and it’s not just because of the standard of your products. I thought you’d like to know.
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