Nick, 23rd September 2013
_Just a short note to thank you for handling the delivery of our new vehicle so well.
The car is more than living up to our expectations and is a joy to drive.
We very much appreciated the fact that you brought the time of our handover forward to the morning, and the trouble you took in explaining all the details of the handover,.
… Vikki, thank you for all the trouble you took,
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