Right from the first contact with your staff I had a good feeling, very friendly, very courteous and very professional.
I appreciate it is a team that creates a positive feeling but I would like to single out David from the sales team and Will from the commercial side.
David very quickly understood my requirements and responded very honestly and I felt very comfortable in working with David in putting together a deal that was mutually acceptable to both of us, there was no hidden agenda just an honest approach. This was backed up by Will, who very quickly turned the scope of the deal into a commercial proposal. No messing about just a very professional, cohesive, response from the two of them.
I have been a Mercedes/BMW driver for most of my time, however, I must admit the Lexus product is outstanding and when linked to the likes of David and Will it is an outstanding 5 star product. I have been talking with other Lexus dealerships about this order, and commercially there was not a big deal of difference, I could have bought it from my local dealership, but my dealings with David and Will, as described above, ensured I placed the order with your group, I trust this level of support will carry on after I pick up my new a Lexus RX.
I would also like to thank Tim, who made my wife and I very welcome when we came up to Cheltenham to look at the Lexus range, and for signing off the commercial arrangements.
A real team approach, backing each other every step of the way.
Had a similar experience?
If you would like to share a similar Listers experience, we would love to hear from you.
Listers Group take customer satisfaction very seriously, so whether your comments are good or bad, your feedback is extremely important to our continual development. In short, we NEED your honest feedback, so please if you have a minute to spare we’d be very grateful for any encouragement, suggestions or observations you may have that might help us along.