Mrs Lomas 29th September 2014
We have been customers at Listers Honda while you were still Volvo and yesterday we bought a Jazz Hybrid.
I would like to say how impressed my husband and I were with Tracy from the first telephone conversation to this morning when she phoned to say how had we got on driving the car home. Tracy was friendly, polite and prepared to take time.
When we first spoke we said we no longer needed a CRV - our 4th and we wanted to downsize. When we arrived to talk she came across and greeted us, apologised for keeping us waiting as the previous customer was with still with her and kept us informed. She listened to what we wanted and never pushed us. My husband liked the Civic but I am not keen because of the bar across the back, it would irritate me. However Tracy said why don’t you just sit in it and see how you feel if your husband likes it. I did not like it. She had patience and as you know we had our new car. My only criteria was heated seats!!
Paul was also very helpful dealing with the financial side, simple explanations and reminded me to cancel my direct debit for the CRV.
So a big thank you from a satisfied customer.
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