Mr Hayes - 20th February 2015
I am writing with reference to my purchase of a RAV4 on Monday 29th December, from your dealership. The sale from start to finish was looked after by your salesman Tom Stephanou. I have purchased many cars over the years and have dealt with many dealerships and salesmen, but this is the first time I have put pen to paper to express how fantastic the service was that I received.
Tom was very welcoming, informative, patient and helpful. I have had a RAV4 previously but Tom suggested I have a test drive to make sure I was 100%. He then brought the car around my house to see if it would fit in my garage, and to make sure there was enough room for my scuba diving gear, as this was a concern of mine.
On the day of collection, he spent at least 30 minutes sitting in the car with me talking me through all the controls and things I needed to know. He also spend time advising me about getting the plate changed over to my private one.
In addition to this excellent service, since collecting the car Tom has called me to see how the car is running. All in all I cannot commend him enough and he truly is an asset to your company. I wouldn’t hesitate recommending him to anyone else and will certainly return myself once I am ready to change cars again.
I do hope you will let Tom have sight of my comments and thank you once again for the service I received.
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