I wanted to take the time out to write to you and inform you of the excellent customer service I received from Qumar Farooq I don’t believe people promote good customer service enough.
I came into your dealership with a friend who was there to order her own car and whilst I was there I took the opportunity to look around at both used and new cars. I haven’t owned an Audi before so was very interested.
Whilst Qumar was busy with my friend he still made time for me and to show me the different specs and models within the range. To the point after being in no rush to buy a new car I ordered my new A5 Cab that day…
You might think he did a great job at selling it to me. although he did I wouldn’t have just walked into a garage anytime and done this without knowing I could trust the person I was dealing with.
Whilst going through the ordering process he went through every feature on the car and those that weren’t and recommended differnet options i.e. the flat bottomed steering wheel etc.
From that moment on I can not fault his support and service given over the 3 months while my car was built.
Qumar kept in constant contact and kept me updated on progress even to the point over Christmas he rang to wish a merry Christmas and update on how my order was progressing.
Then February came and he informed me of the good news the car was built a week early and would indeed be ready for the 1st march….
The handover again was very professionally completed and couldn’t fault his attention to detail even where the car was covered over with the Audi tarpaulin. He went through all the controls in a succinct fashion and logical order that made sense immediately… he certainly ensured that the handover was exciting (not that I could have been much more excited).
I guess if there was a down side it was I couldn’t drive the car away as I had to wait for the 1st March / midnight collection….
Then it was the big day - Midnight collection 28th Feb….
The whole team were brilliant and Qumar went out of his way to make sure we were looked after and ready to drive away even though he had a few customers to deal with.
Qumar then followed up the day after to check everything was ok …
What can I say - Superb customer service beyond anything I have ever received before, and that goes across other Listers dealerships I have dealt with in the past.
I really hope Qumar gets the recognition he deserves for an outstanding experience at Listers Audi Birmingham
Proud Audi A5 Cab owner