Elizabeth Wilkinson 11th August 2015
I enquired at Listers in Stratford upon Avon and was dealt with by Emily Cummings. I have to say I was very impressed, she appeared to know her stuff and listened to what we wanted to know. She followed up very quickly on Monday morning with a couple of cars that we may be interested in.
We are looking at the CRV and also your competitors, specifically the Hyundai Santa Fe, Mazda CX5 and Volvo XC60 and it just happened that Honda was the final showroom we visited on Saturday. Interestingly, although I am very serious about buying before the end of the month and made it plain to all that I had done my research, Emily was the only sales person of all we saw that day that asked for my contact details, and I had been prepared to give to anyone that asked.
I also liked her technique of identifying exactly what we were looking for and then sending me details of those exact cars, also saying that a test drive would be arranged in whatever specific car I was looking at. I have been in sales myself and know that she is trying to make me ‘fall in love’ with a specific vehicle. Although I can see I know what she is doing it is still a good tactic. The other dealers were content to let me go away with brochures and the promise of a test drive in their showroom model.
I really don’t yet know whether I will go with Honda, to be honest it really depends on the best vehicle for our needs first then the best value but my experience at Honda in Stratford upon Avon has been excellent (so far)
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