I would like to congratulate your staff for their outstanding service when I called in at the dealership, unexpectedly, on Thursday 10 September.
My wife and I were on our way to Hunstanton for the day when, between our home and yourselves, I noticed a piece of trim flapping at the bottom of the rear passenger side window.
I went into the showroom and was greeted by Steven Bird. I explained the problem and he said he would get someone to look at it. He showed me to your waiting area and in no more than 10 minutes another member of your staff came to see me. He said he had photographed the part and could place it on order for fitting the following day.
We duly turned up at 9.45am on the Friday for our 10.00am slot. We sampled your excellent coffee and then walked to Sainsbury’s. By about 10.30am I received a call to say the job had been done.
No hassle, no fuss, everyone very polite and courteous. I don’t remember a time when I have received such great service.
Please thank your staff on my behalf.
Mr and Mrs P, September 2015.