I seldom give accolades where I feel that people have just done their job and I got what was expected, however in this instance I wanted to take to writing a personal note of thanks regarding the fantastic team you have at Listers Droitwich. From the initial meeting with Craig and James N where I felt I received a fair and honest service regarding reaching an agreement on both the new car and my part exchange Jaguar, the service has been what I would consider to be exceptional. They were knowledgeable, honest and operated with integrity and respect throughout.
The Financial elements with Raj, Mr Parry Evans and yourself were explained thoroughly though without the usual jargon and the additional items that every dealer sells were not forcefully proposed which was a refreshing change.
The front of house ladies both Laura and Cathy were particularly noteworthy regarding customer service and attentiveness.
Overall I just wanted you to be able to pass on my personal thanks to them all for what has been a hassle free and pleasurable experience. More often than not you only here from customers when they are disgruntled and want to complain, however I feel it is important that companies are made aware of those employees who really put demonstrably high effort into their jobs that enables both the brand and reputation to be noticeably better than its competitors.
Those aforementioned have in my opinion delivered a great customer service and should be aware that they all played a pivotal role in collectively selling me the car, which I look forward to collecting tomorrow.
Many thanks and have a great weekend,
Louis C Roberts