I would like to comment on my experience at your dealership.
I have been interested in a Land Rover for some while and visited your dealership, then at Much Marcle, in the middle of last year and was introduced to Jamie Tomlinson. I wanted to look at approved Freelanders. Jamie was outstanding, he listened to my requirements and was very patient, I never felt rushed or pressured, and very soon he sourced a car which met my parameters. It turned out that I didn’t enjoy the ride in the Freelander, so I tried a Discovery Sport. I very much liked it but found the interior a little utilitarian for my tastes. Jamie said I should try the Evoque and I would like it. He was correct, and so I decided to buy a new Evoque because I wanted the new engine. So I had moved from an approved Freelander to a new Evoque, which I believe says something for both the product and Jamie’s skills.
For the next few weeks I shopped around, including visiting your sister operation in Droitwich, looking at other Evoque suppliers and also alternative makes. Jamie kept in touch, and achieved the right balance between keeping me interested without over pressuring. Ultimately I bought the car from you for these reasons:
I very much enjoyed dealing with Jamie
All the personnel I dealt with from reception to finance were friendly and helpful
I was offered a competitive deal
After the car was ordered Jamie kept in touch until the car was ready. I am aware that he had some difficult personal circumstances to deal with through the Christmas period, but at no time was he anything other than thoroughly professional.
After picking the car up, I unfortunately had a problem with it shortly afterwards, but your service team were excellent. Amy handled it very well indeed and kept me informed regularly, and Jamie was also on hand to make sure I was looked after.
I have bought many premium cars from many manufacturers over the years, but my experience at your dealership has been excellent in every respect, and Jamie made it a very enjoyable exercise.
To summarise, you have an excellent team, all were friendly, efficient and informative, but Jamie in particular was for me, a pleasure to work with, and I would certainly ask for him again in the future.