Mr Slade, 22nd May 2017

I have previously been disappointed with, and stopped using, this dealership. However, I called in whilst passing with an ongoing issue. The Receptionist was very engaging and really wanted to help. I met the Service Team and, in particular a young lady (Stacey) who took responsibility and arranged for the Workshop Manager to go for a drive with me there and then. Fantastic! I was impressed.

Car was rebooked to resolve the issue. I was again dealt with professionally and promptly by Stacey. After investigation, the Service Team were reluctant to allow me to drive the car as it was not considered safe. I was quickly issued with a courtesy car and returned the next day to collect my vehicle.

Throughout my experience I was kept up to date and fully informed of the progress of my vehicle and nothing was too much trouble - the Service Team were first class and far exceeded my expectations. I now have my vehicle back and I am so pleased my car is now back to tip top condition. My confidence and past reluctance to come to you is now fully restored and VW Listers in Worcester has really impressed me to the extent that I will be back.

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