Ready to help online, and at our service centres for those who need us most

Our latest updates on the evolving COVID-19 situation

Update: 30 March at 18:30

While our showrooms are currently closed, our online team are hard at work between 8am and 5pm to ensure that we answer all your web enquiries, live chats and phone calls. We’re here if you need us, so please contact us.

Our service centres are still supporting key workers and those who need to make essential journeys, by helping to keep vehicles maintained and safe on the road. We ask you to forgive us if we ask a few questions regarding your key worker status — we want to make sure we’re protecting everyone and follow the latest advice from the Government.

For those of you who wish to purchase a car, or trade-in your current vehicle for an alternative, our online team is available to answer any questions you have, feel free to contact us using our normal telephone numbers and email addresses. Our online team will soon be launching our secure online checkout facility, helping you choose your next vehicle, apply for finance and place a deposit from the comfort and safety of your home.

We understand that many people who have finance agreements through our manufacturer and other partners, may have questions or concerns around the finance aspect of their vehicles, which is why we have put together a dedicated Information for Finance Customers page, with helpful links for our customers. Please make sure you read up on the latest information we have posted on this page if this applies to you.

Update: 24 March at 16:00

Like other responsible businesses, we’ve been monitoring the COVID-19 situation since the outbreak began in the UK, and have kept up to date with the guidance and instructions given by the Government. Based on the latest updates, it is now time for us to go further in order to protect us all and ensure that the National Health Service is not overwhelmed.

All of our showrooms are now closed to customers. Our workshops and service centres will remain open to ensure that any vehicles for key workers or essential travel are maintained and roadworthy. We will support all of our customers and staff throughout this time, following all government guidelines and ensuring social distancing measures are in place in our centres to protect site staff and visiting customers. Our teams will be happy to answer any questions you have.

Our staff are hard at work launching an online facility that will help you purchase vehicles online, along with the ability to get an instant valuation for your current vehicle via our website, browse our range of vehicle safeguarding and protection products, securely apply for finance and place a deposit, without needing to visit our showrooms.

We’re making sure that staff and customers alike are taken care of. This situation is one that we have never had to deal with before, but I am confident that my exceptional colleagues will guide Listers through these uncertain times by learning, being resilient and adapting to any challenges that come our way.

We’ll continue to post developments to our website as the situation changes, and keep you updated with the latest news on our social media channels.

As ever, please let us know if we can do anything at all to help. In the meantime, I wish all of our customers, staff and suppliers the very best at this challenging time, and I look forward to welcoming you back into our showrooms in the hopefully not-so-distant future.

Stay safe.

Geoff Lister
Chief Executive