Helpful information for our Motability customers

The latest information from Motability during the evolving COVID-19 situation

Update:Monday 29 November 2021

Our dealerships are currently taking bookings for face to face Motability appointments, and virtual appointments are still available. Social distancing measures will continue to be in place, meaning there will be fewer vehicles on display

Our Aftersales department remains open and fully operational to service, repair and maintain your Motability vehicle.

We understand that this still leaves many unanswered questions for those new to the scheme. For further details, please contact your nearest Listers Motability Dealership.

I am due to collect my new car soon, am I able to?

Your dealership will be in touch as soon as your vehicle is ready to arrange a suitable and safe handover of your Motability vehicle.

Am I able to place an application for a Motability Scheme car?

We can accept new applications for the Motability Scheme. New applications will be conducted over the phone. Simply call your preferred Listers Dealership who will guide you through the application process.

I am an existing customer when can I place an application for my next car?

If you are in the final three months of your lease or have had your lease extended due to COVID-19, you can now place an order.

Please note we usually require 12 months remaining on your allowance when you place an application, however due to the current situation we are accepting applications from existing customers who have at least six months remaining.

If you want to hand your car back

You will still need to contact Motability on 0300 456 4566 to discuss arrangements.

For anything Motability related, get in touch with your nearest Listers dealership.

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For more information, and for any questions that we haven’t answered here, please view the Frequently Asked Questions from the Motability Scheme regarding COVID-19 (Coronavirus) page on the Motability website.

Previous updates

Below are previous updates to this page, which are left for reference.

Update: 29 May at 12:30

We know that there will be a lot of uncertainty for many of our Motability customers at this time, and with Motability’s support team now working remotely, albeit with fewer colleagues, we thought you would find some of this information useful.

If you’re looking for the latest prices and vehicles available then, please get in touch with us. While we can't display Motability's pricing at this moment, we can still discuss your needs and offer suggestions and guidance in line with Motability's current situation. As soon as Motability are able to launch their prices, we’ll let you know, and return the vehicle search to our website.

If your lease expires in the next three months, you don’t need to worry about your mobility. With our showrooms closed, following Government advice, Motability have automatically applied a six-month lease extension to customers approaching the end of their lease.

You don’t need to contact anyone for the lease extension as Motability will automatically extend this for you. You will also receive an extended insurance certificate or temporary cover note to cover the extension period.

If you’re in a Scheme Car and have made an application, you will benefit from an automatic six-month extension to your lease in line with the above statement. Because Motability has temporarily closed the Scheme, we won’t be able to arrange a handover until the Government advises us that we can open to the public again.

If you had not yet placed an application then, please do get in touch with us to discuss your options. While you'll still need to use your existing methods of transport for a short while because the Scheme is closed, we can have a conversation around understanding your vehicle needs and get you into a position where you can make your application as soon as the scheme reopens.

If you want to hand your car back, then you will need to contact Motability on 0300 456 4566 to discuss arrangements.