Safe Working Practices and our Risk Assessments

Findings of our risk assessments, and a summary of measures we're putting in place

COVID-19 presents a challenge and risk to us all. The health and wellbeing of all team members and visitors is of paramount importance to the company.

Listers Group is regularly reviewing UK Government and World Health Organisation guidance to ensure we are doing everything reasonably possible to meet, and often exceed, the requirements.

  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here.
  • We have cleaning, handwashing and hygiene procedures in line with guidance.
  • We have taken all reasonable steps to help people work from home.
  • We have taken all reasonable steps to maintan a 2m distance in the workplace.
  • Where people cannot be 2m apart, we have done everything practical to manage transmission risk.

Risk assessments, policies and training have been produced, and will be regularly reviewed to ensure they effectively reflect the changing situation.

These findings are shared with all team members and updates will be given as required. Senior management has been issued with additional operational guidance and policies to help ensure the safety of our staff, customers and other visitors.

Social Distancing

One of the main methods of preventing the spread of viruses is social distancing. This means to stay at least 2 metres away from others outside of your household at all times possible.

  • Employees and visitors are asked to refrain from coming to site if they are displaying symptoms of coronavirus.
  • All employees and visitors asked to stay at least 2 metres apart from all other colleagues and visitors, where possible.
  • All employees and visitors are asked to refrain from shaking hands or any other physical contact.
  • All physical face-to-face interactions should be avoided where possible, with employees and visitors encouraged to use phones, emails, video calling and messaging, online meeting apps etc. as a priority.
  • When exchanging or handing things over, items should be placed on desks or counters, before stepping back to allow them to be collected by the recipient. This process should work both ways.
  • A social distancing policy has been implemented and will be promoted and monitored by management.

Site Layout

To enable effective social distancing the company has made many alterations to the normal layout and operation of its sites.

  • Alterations have been made to our sites to control the movement/access of people.
  • Physical barriers, signs, visitor number restrictions and additional cleaning are amongst some of the actions taken.


Good hand hygiene is extremely important in preventing the spread of viruses.

  • Wash hands or use hand sanitiser on arrival at a site/place or work, regularly throughout the day, after completion of tasks, upon leaving site and when arriving home.
  • Avoid touching your face.
  • Do not share food and drink or make drinks for each other.
  • Disposable gloves are made available to anyone (colleague or visitor) wishing to wear them (Disposable gloves do not reduce the risk of contracting / spreading disease if not changed after each task. Hand should still be washed / sanitised regularly).
  • Other personal protective equipment (such as face masks, face coverings, visors etc.) are to be worn at appropriate times in accordance with UK Government guidance and company policy.
  • Face masks and visors have been provided for use in situations where an essential task cannot be completed whilst achieving social distancing.

Customer and visitor handling

Our visitor handling processes have been altered to reflect the actions required:

  • Distanced transactions are to be prioritised where at all possible - e.g. online, telephone or video calls.
  • Customers should be greeted in the car park and directed to safe parking areas.
  • Each customer or visitor's requirements should be qualified as soon as possible before sending a relevant team member to meet them outside where possible.
  • Customers and visitors should be dealt with outside where the situation allows, as a priority.
  • Social distancing must be observed at all times, with all people keeping a minimum of 2 metres apart.
  • Customers and visitors will be asked to use hand sanitiser on entrance to any buildings.
  • Customers and visitors will be asked to wait until a team member comes to them.
  • Employees must not sit in vehicles with customers, visitors or colleagues.
  • Customers and visitors should be asked to visit in as minimal numbers as possible, e.g. alone, leaving children and partners at home, wherever possible.
  • Customers should be discouraged from waiting on site.
  • Employees must not offer to make refreshments for customers. Customers may help themselves to canned/bottle drinks where available or use drinks machines.
  • Employees should arrange spaced out appointments to avoid multiple simultaneous visitors.
  • Customers will be asked to make use of cashless transactions and contactless payments methods.
  • Walk-in customers may be asked to make an appointment to allow effective social distancing measures.
  • Customers are the responsibility of the appointed team member throughout their visit.


The way in which team members and visitors interact with vehicles has been changed to help prevent the spread of the virus.

  • Employees must not sit in vehicles with customers/visitors.
  • Where possible, prior to entering vehicle, doors should be opened to ventilate the vehicle.
  • Disposable seat covers and steering wheel wrap must be applied to customer vehicles and removed prior to returning.
  • Employees must, prior to entering and at the last point of contact, wipe down common touch surfaces inside the customer vehicle, using disinfectant and disposable towels.
  • Employees should display a "sanitised vehicle" poster on the dashboard of each vehicle after sanitisation.
  • If wearing disposable gloves to handle keys and vehicles, ensure they are changed immediately after each task and hands are washed thoroughly with soap and water.

Cleaning and sanitisation

Each employee is responsible for the regular cleaning of their workstations and nearby common touch surfaces (desks, door handles etc.) using the provided disinfectant and disposable clothes/ towels.

In addition, professional site cleaning contractors and site employee cleaning champions will be focusing on the following (including, but not limited to):

  • Door handles and door furniture, handrails and barriers
  • Shared touch points, such as lights switches, photocopiers, printers and control panels
  • Desks, counters, desk phones, mice and keyboards
  • Toilet facilities
  • Kitchen/canteen surfaces, kettles and water dispensers
  • Fridges, dishwashers and microwaves
  • Furniture
  • Waiting areas
  • Coffee machines and hospitality areas
  • Vending machines

Cleaning will be prioritised to common touch surface sanitation, and disinfectant will be applied and wiped from surfaces using disposable wipes/paper towels. Disposable gloves will be worn, and disposed of after each task, before washing hands thoroughly using soap and water.

In addition, all Listers sites have access to a "deep clean" facility, immediately available from our professional cleaning contractors, which will be deployed in the case of a confirmed onsite case.

For those who wish to view it, we have also published our risk assessment document.