"...good and positive dealings ..." - Volkswagen Nuneaton

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D.Walker 31 October 2013

Hi Donna,

Can you forward this email to your manager.

To whom it may concern,

I would like to inform you of the excellent service I have received from all your staff, but in particular Donna Butler.

Since dealing with her, some 3-4 months ago, Donna has been highly efficient, understanding and professional in everything she has done for me. It has been refreshing to see a member of a sales team acting in this manner.

Even when I informed Donna that I may have to cancel my order, she dealt with me and that situation with awareness and compassion, which with 99% of sales staff is lost at times.

If I was dealt by a different sales person, or in a different way, I may have cancelled the order with out thinking about it. But as I have stated, Donna has been excellent . I hope in the future, I can have more good and positive dealings with your company and Donna.

Thank you,

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