Professional and Courteous every single step of the way

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Dear Rosemary,

I will say that the Hull branch and in particular Mr David Colbeck was in short an absolute dream to deal with from the get go. David treated both my wife Sharon and myself as though we were the most important customers ever. His attention to detail far surpassed anything customer service orientated I have had before. Dealing with David was like talking to a lifelong friend in how at ease we were made to feel especially after our bad early experiences. Every single member of staff we dealt with were professional and courteous every single step of the way and a pleasure to talk too. Sarah the showroom manager was so helpful so a big thank you to her. Mark Maynard went through things in fine detail and any slight problems we encountered he sorted without any fuss. He too showed great care and courtesy in our dealings. He went out of his way to keep us up to speed on the process and always returned my calls or answered any queries. An absolute joy he was. Even down to the girls who answered the telephones, they were polite and efficient in their duties and any messages I may have left with them were quickly answered by the relevant department. Sharon and I could not have wished for anything more than what we have received from Listers Hull. In fact since we came home Friday teatime we haven’t stopped talking about the quality of service. We have already recommended Hull to our neighbours whom are interested in placing an order so hopefully there may be another sale coming their way. How we were treated deserves the highest praise and I hope that in sending this email response all the guys and girls at Listers Hull get the credit they so deserve and hopefully see this reply. If there was a box to tick to say that they went above and beyond the call of duty i would have ticked it twice. We will be visiting the Hull branch to see David in two weeks’ time where we will definitely be taking out the service plan as well as the minor damage and the gap insurance too. We have never taken these additions before but after the top notch service we are sure that should the unthinkable happen we will be looked after. Because of Mr David Colbeck and his team we will be back to him should we feel the need to replace our new Mercedes SLK in a few years’ time. Please pass this email on to him and his staff so they get to hear about the great service and the difference they have made to us.

Yours Sincerely

Mr & Mrs H.