Ms Cracknell, 23rd March, 2016

When I arrived at the garage it appeared very busy so I did think I might be in for a wait. Not the case. I took a seat in the waiting area and only had time for a quick glance at my phone before I was called over.

Phil introduced himself, checked and confirmed the reason my car was in. Quick check round the car and he had a driver waiting to take me back home!(also a nice friendly man)

The icing on the cake was that Phil then offered to have my car delivered back without me having to take the driver back to the garage.

I have had a couple of comments from people saying why was I paying dealership prices. It did cross my mind to cancel and book somewhere else BUT I am really pleased I didn’t.

The service I received far exceeded my expectations and Phil was professional, friendly and took the time to explain everything to me.

Thank you for making me smile.

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