Listers Group take customer satisfaction very seriously - Listers Volkswagen Coventry

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Mr Harrington, 28th June 2012

_Just a quick note to thank you and the team for the excellent service that I received on Friday last when I brought my car in for a service.

I have always received good service from Listers in Coventry, notably from Marc Hines, Justin Keegan and their two female colleagues - forgive me I’m not good at remembering names - but the service I enjoyed from Steve Watson and the team on Friday was class leading and extraordinary, and I say this as someone who has experienced Audi, Lexus and Mercedes service.

It’s very rare that I spend hundreds of pounds on maintenance and have a smile on my face afterwards! The team exceeded my expectations in all departments. From the welcome I received in the car park, to being escorted to my car at the end, I felt like a pop star. Steve picked up that I needed a lift to work sharpish, and the fact that you as the manager of the dealership were prepared to drop everything and do this for me was truly remarkable.

Mr Branson claims to offer a Rock Star service, but he doesn’t. The difference is that your team actually delivered on the promise of great service. I’m sure that if you’re given the tools to maintain this level of service going forward, the site will go from strength to strength and pretty soon you’ll be needing much bigger premises! Whatever the changes are that you’ve made, keep doing it, because I really noticed it and enjoyed it!

Here you have one very passionate advocate singing the praises to all my friends and colleagues of the dealership. Many thanks to all involved.

Mr Harrington_

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